By accessing or using MadMonk.ai, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.
These Terms of Service (“Terms”) govern your use of MadMonk.ai, an AI-powered platform for product reviews, influencer marketing, and consulting services operated by Blue Zone Online Marketing Solutions Private Limited (“Company,” “we,” “us,” or “our”).
ACKNOWLEDGMENT
By using MadMonk.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
These Terms constitute a legally binding agreement between you and Blue Zone Online Marketing Solutions Private Limited. Your access to and use of our platform indicates your acceptance of these Terms and our Privacy Policy.
Important: These Terms may be updated from time to time. Please review them regularly to stay informed of any changes.
© 2025 MadMonk.ai. All rights reserved.
This document has been prepared by MadMonk.ai’s legal team to ensure comprehensive compliance with applicable laws and regulations. For specific legal advice, please consult with qualified legal counsel.
- ABOUT MADMONK.AI
1.1 Our Platform
MadMonk.ai is a hybrid technology platform that combines:
• AI Consulting Services: Strategic AI implementation and advisory services
• Influencer Marketing: Connecting brands with content creators and influencers
• Product Reviews: AI-powered product analysis and recommendations
• Social Media Management: Content creation and engagement services
1.2 Company Information
Legal Entity: Blue Zone Online Marketing Solutions Private Limited
Registered Office: Hyderabad, Telangana, India
Website: madmonk.ai
Email: contact@madmonk.ai
1.3 Legal Compliance
Our platform operates in full compliance with:
• Digital Personal Data Protection Act, 2023 (India)
• Information Technology Act, 2000 and IT Rules 2021
• Consumer Protection Act, 2019
• Indian Contract Act, 1872
• Other applicable laws and regulations
2. DEFINITIONS
For the purposes of these Terms:
“AI Services” means artificial intelligence-powered features, including content generation, analytics, and recommendation systems
“Brand” means businesses or organizations that engage our services for marketing, consulting, or product promotion
“Campaign” means marketing initiatives or projects created through our platform
“Consulting Services” means professional AI advisory and implementation services
“Content” means all text, images, videos, data, and other materials on our platform
“Influencer” means content creators who participate in marketing campaigns or create sponsored content
“Personal Data” has the meaning defined under the Digital Personal Data Protection Act, 2023
“Platform” means the MadMonk.ai website, mobile applications, and all related services
“User” means any person or entity accessing or using our platform
3. ELIGIBILITY AND ACCOUNT REQUIREMENTS
3.1 Age and Capacity Requirements
• Users must be at least 18 years old or the age of majority in their jurisdiction
• Business entities must have proper authorization to enter into binding agreements
• Users must have legal capacity to agree to these Terms under applicable law
3.2 Account Registration
• Provide accurate, current, and complete information during registration
• Maintain and update your account information promptly
• Keep login credentials secure and confidential
• Notify us immediately of any unauthorized account access
3.3 Verification Process
• Enhanced verification may be required for certain services
• KYC (Know Your Customer) compliance may be mandatory for high-value transactions
• Additional documentation may be requested for business accounts
3.4 Prohibited Users
We reserve the right to refuse service to users who:
• Have previously violated our Terms or policies
• Are located in jurisdictions where our services are prohibited
• Engage in fraudulent, illegal, or harmful activities
• Cannot provide required verification information
4. PLATFORM SERVICES
4.1 AI Consulting Services
Service Description: Professional AI strategy, implementation, and advisory services
Scope of Services:
• AI readiness assessment and strategy development
• Custom AI solution design and implementation guidance
• Technology stack recommendations and vendor selection
• Training and change management support
• Performance monitoring and optimization
Service Limitations:
• Consulting services are advisory in nature
• Implementation success depends on client resources and commitment
• We do not guarantee specific business outcomes or ROI
• Services are subject to availability and capacity constraints
4.2 Influencer Marketing Services
Service Description: Connecting brands with content creators for marketing campaigns
Platform Features:
• Influencer discovery and matching algorithms
• Campaign management and tracking tools
• Performance analytics and reporting
• Payment processing and dispute resolution
• Content approval and compliance monitoring
Compliance Requirements:
• All sponsored content must include proper disclosure
• Influencers must comply with FTC guidelines and local advertising laws
• Content must be original and not infringe third-party rights
• Campaigns must comply with platform community guidelines
4.3 Product Review Services
Service Description: AI-powered product analysis and recommendation system
Features:
• Automated product analysis and scoring
• Comparative product evaluations
• Consumer sentiment analysis
• Market trend identification
• Personalized recommendations
Disclaimers:
• Reviews are generated using AI algorithms and may contain inaccuracies
• We do not guarantee the accuracy of product information or reviews
• Users should verify product details independently before making purchases
• Reviews are for informational purposes only
4.4 Social Media Management
Service Description: Content creation and social media engagement services
Included Services:
• Content calendar development and management
• AI-assisted content creation and optimization
• Social media posting and scheduling
• Engagement monitoring and response management
• Performance analytics and reporting
5. USER RESPONSIBILITIES AND CONDUCT
5.1 Acceptable Use Policy
Users must:
• Use the platform for lawful purposes only
• Respect intellectual property rights of others
• Provide accurate and truthful information
• Comply with all applicable laws and regulations
• Maintain professional conduct in all interactions
5.2 Prohibited Activities
Users must not:
• Engage in fraudulent, deceptive, or misleading activities
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with platform operations or other users’ access
• Use the platform for spam, harassment, or illegal activities
5.3 Content Standards
All user-generated content must:
• Be original or properly licensed
• Not infringe third-party intellectual property rights
• Comply with applicable advertising and disclosure laws
• Be factually accurate and not misleading
• Adhere to community guidelines and platform policies
5.4 Influencer-Specific Requirements
Influencers must:
• Clearly disclose sponsored relationships and paid partnerships
• Ensure content disclosures are prominent and understandable
• Comply with platform-specific advertising guidelines
• Maintain content quality and authenticity standards
• Respond to brand feedback and revision requests promptly
6. PAYMENT TERMS AND BILLING
6.1 Fee Structure
Consulting Services: Project-based or hourly rates as agreed in service contracts
Influencer Marketing: Commission-based fees from successful campaign completions
Subscription Services: Monthly or annual subscription fees for premium features
Transaction Fees: Processing fees for payments made through our platform
6.2 Payment Processing
• All fees are quoted in Indian Rupees (INR) unless otherwise specified
• Payment methods include credit cards, debit cards, bank transfers, and digital wallets
• International clients may be charged in USD or other agreed currencies
• Payment processing is handled through secure third-party providers
6.3 Billing and Collection
Payment Terms: Net 30 days for invoiced services, immediate for subscription services
Late Payment: Overdue amounts may incur late fees of 2% per month or the maximum allowed by law
Collection Costs: Users are responsible for reasonable collection costs and attorney fees
Suspension: Services may be suspended for non-payment after 30 days’ notice
6.4 Refund Policy
Consulting Services: Refunds available for unused prepaid services within 30 days
Subscription Services: Pro-rated refunds available for annual subscriptions canceled within 30 days
Campaign Services: Refunds processed according to campaign completion status
Processing Time: Approved refunds processed within 10-15 business days
6.5 Taxes and Compliance
• Users are responsible for all applicable taxes, duties, and withholdings
• GST (Goods and Services Tax) will be added to invoices for Indian users
• TDS (Tax Deducted at Source) may apply for certain transactions
• International users may be subject to additional tax obligations
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Platform Intellectual Property
Ownership: All platform content, technology, and intellectual property belong to MadMonk.ai or our licensors
Protected Materials:
• Website design, layout, and user interface
• Proprietary algorithms and AI models
• Trademarks, logos, and brand assets
• Software code and technical documentation
• Original content and data compilations
License to Users: Limited, non-exclusive, non-transferable license to use platform features for intended purposes
7.2 AI-Generated Content
Ownership Structure:
• AI models and algorithms remain our proprietary technology
• Users receive a limited license to use AI-generated content for agreed purposes
• No transfer of ownership rights in underlying AI systems
• Commercial use subject to additional licensing terms
Usage Rights:
• Users may use AI-generated content for personal or business purposes as specified
• Attribution requirements may apply for certain types of content
• Modification and derivative works are subject to platform guidelines
• Resale or redistribution of AI content requires a separate agreement
7.3 User-Generated Content
License Grant: Users grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute user content for platform operations
Permitted Uses:
• Displaying content on our platform and marketing materials
• Improving AI algorithms and recommendation systems
• Compliance with legal obligations and dispute resolution
• Service analytics and performance optimization
Content Ownership: Users retain ownership of their original content, subject to the license granted above
7.4 Copyright and DMCA Compliance
Copyright Policy: We respect intellectual property rights and comply with copyright laws
DMCA Process:
• Submit takedown notices to contact@madmonk.ai
• Include all required information per DMCA guidelines
• Counter-notices processed according to statutory requirements
• Repeat infringers may have accounts terminated
7.5 Trademark Protection
Brand Protection: MadMonk.ai and related marks are protected trademarks
Usage Guidelines:
• No use of our trademarks without prior written permission
• Fair use exceptions for editorial and journalistic purposes
• Trademark infringement claims processed promptly
• Domain name disputes handled through appropriate channels
8. PRIVACY AND DATA PROTECTION
8.1 Data Collection and Use
Personal Data Processing: We collect and process personal data in accordance with our Privacy Policy and applicable laws
Data Categories:
• Account information and contact details
• Usage data and platform interactions
• Payment and billing information
• Communication records and support tickets
• AI training data and analytics information
Legal Basis: Processing based on consent, contract performance, legitimate interests, and legal compliance
8.2 User Rights Under DPDP Act
Data Principal Rights:
• Right to Access: Request information about personal data processing
• Right to Correction: Seek rectification of inaccurate personal data
• Right to Erasure: Request deletion of personal data when the purpose is fulfilled
• Right to Data Portability: Receive data in a structured, machine-readable format
• Right to Grievance Redressal: File complaints with our grievance officer
Exercise of Rights: Contact contact@madmonk.ai to exercise data protection rights
8.3 Data Security Measures
Technical Safeguards:
• Encryption of data in transit and at rest
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Secure cloud infrastructure with certified providers
Organizational Measures:
• Employee training on data protection principles
• Data handling policies and procedures
• Incident response and breach notification protocols
• Regular compliance assessments and updates
8.4 International Data Transfers
Cross-Border Transfers: Personal data may be transferred outside India with appropriate safeguards
Transfer Mechanisms:
• Adequacy decisions by government authorities
• Standard contractual clauses and binding corporate rules
• Explicit consent for specific transfers
• Other approved transfer mechanisms under law
9. LIMITATION OF LIABILITY
9.1 Service Disclaimers
AS-IS BASIS: Our platform and services are provided “as is” and “as available” without warranties of any kind
No Warranties: We disclaim all warranties, express or implied, including:
• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, completeness, or reliability of content
• Uninterrupted or error-free service operation
• Security or privacy of data transmission
9.2 Limitation of Damages
MAXIMUM LIABILITY: Our total liability for all claims is limited to the amount paid by you in the 12 months preceding the claim
EXCLUDED DAMAGES: We are not liable for:
• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Punitive or exemplary damages
• Third-party claims or actions
9.3 AI-Specific Limitations
AI Content Disclaimer: AI-generated content may contain inaccuracies, biases, or errors
Professional Use Warning: Do not rely on AI content for professional, legal, medical, or financial decisions without independent verification
Training Data Limitations: AI models are trained on historical data and may not reflect current conditions
9.4 Force Majeure
Excused Performance: Neither party is liable for delays or failures due to circumstances beyond reasonable control
Covered Events:
• Natural disasters, pandemics, or acts of God
• Government actions, laws, or regulations
• War, terrorism, or civil unrest
• Technical failures or cyber attacks
• Labor disputes or supply chain disruptions
9.5 Indemnification
User Indemnification: Users agree to indemnify and hold us harmless from claims arising from:
• Breach of these Terms or applicable laws
• Infringement of third-party rights
• User-generated content or platform misuse
• Failure to comply with advertising disclosure requirements
• Negligent or wrongful acts in connection with our services
10. DISPUTE RESOLUTION
10.1 Governing Law and Jurisdiction
Governing Law: These Terms are governed by the laws of India without regard to conflict of law principles
Jurisdiction: Disputes subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India
Language: All proceedings shall be conducted in English
10.2 Dispute Resolution Process
Step 1 – Informal Resolution: Parties must first attempt good faith negotiations for 30 days
Step 2 – Mediation: If informal resolution fails, disputes may be referred to mediation
Step 3 – Arbitration: Unresolved disputes subject to binding arbitration under the Arbitration and Conciliation Act, 1996
Emergency Relief: Either party may seek emergency relief from competent courts
10.3 Arbitration Procedures
Arbitration Rules: Arbitration conducted under the rules of the Indian Council of Arbitration
Seat of Arbitration: Hyderabad, Telangana, India
Language: English
Arbitrator Selection: Single arbitrator for claims under ₹10 lakh; three arbitrators for higher amounts
Confidentiality: All arbitration proceedings remain confidential
10.4 Class Action Waiver
Individual Claims Only: Users agree to resolve disputes individually and waive rights to class action or representative proceedings
Jury Trial Waiver: Users waive rights to trial by jury for any disputes
11. TERMINATION
11.1 Termination by Users
Account Closure: Users may terminate their account at any time by contacting support
Data Deletion: Upon termination, we will delete personal data in accordance with our retention policy
Outstanding Obligations: Termination does not relieve users of outstanding payment obligations
11.2 Termination by MadMonk.ai
Immediate Termination: We may terminate accounts immediately for:
• Material breach of these Terms
• Violation of applicable laws
• Fraudulent or illegal activities
• Repeated policy violations
• Non-payment of fees
Termination Notice: For convenience, we may terminate with 30 days written notice
11.3 Effects of Termination
Access Cessation: Upon termination, user access to the platform immediately ceases
Data Retention: We may retain certain data for legal compliance and business purposes
Surviving Provisions: Intellectual property, limitation of liability, and dispute resolution provisions survive termination
License Termination: All licenses granted to users terminate immediately
12. GENERAL PROVISIONS
12.1 Entire Agreement
These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between parties
12.2 Amendments
Update Rights: We may modify these Terms at any time to reflect legal changes or business requirements
Notice Requirements: Material changes communicated via email or platform notification at least 30 days in advance
Acceptance: Continued use after changes constitutes acceptance of modified Terms
12.3 Severability
If any provision is held invalid or unenforceable, the remaining provisions continue in full force and effect
12.4 Assignment
User Restrictions: Users may not assign these Terms without our prior written consent
Our Rights: We may assign these Terms without restriction in connection with business transfers
12.5 Waiver
No waiver of any provision shall be deemed a waiver of any other provision or future breach
12.6 Notices
Required Form: All notices must be in writing and sent to designated addresses
Delivery Methods: Email, registered mail, or courier service to addresses specified in these Terms
Effective Date: Notices effective upon delivery or attempted delivery
12.7 Relationship of Parties
Independent Contractors: These Terms do not create employment, partnership, or agency relationships
Third-Party Rights: No third-party beneficiaries except as expressly stated
13. COMPLIANCE AND REGULATORY INFORMATION
13.1 Regulatory Compliance
Consumer Protection: Full compliance with the Consumer Protection Act, 2019, and e-commerce rules
Data Protection: Adherence to Digital Personal Data Protection Act, 2023 requirements
Advertising Standards: Compliance with Advertising Standards Council of India (ASCI) guidelines
IT Act Compliance: Full compliance with Information Technology Act, 200,0 and related rules
13.2 Industry Standards
Security Standards: Implementation of industry-standard security measures and protocols
Quality Assurance: Regular audits and assessments of service quality and compliance
Best Practices: Adherence to international best practices for AI and technology services
13.3 Regulatory Updates
Monitoring: Continuous monitoring of regulatory changes and legal requirements
Updates: Prompt updates to Terms and policies to reflect regulatory changes
Compliance Training: Regular training for staff on legal and regulatory requirements
14. CONTACT INFORMATION
14.1 General Inquiries
Email: contact@madmonk.ai
Address: Hyderabad, Telangana, India